| Download: | Service Contract Agreement | Total System Service Report |
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Charges for On-Call Complain Service |
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For Problem related to Existing Features |
For Additional Programming |
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| Zone | Area | Type (1) | Type (2) | Type (3) | Type (4) | Type (5) | Type (6) | Type (7) | Type (8) |
| Zone A | Gulshan-1, Gulshan-2, Banani, Kakoli, Baridhara, Badda, Mohakhali, Old DOHS, New DOHS, Tejgaon. | 500/= | 500/= | 700/= | 1000/= | 500/= | 1000/= | 1500/= | 4000/= |
| Zone B | Ramna, Motijheel, Dilkusha, Farmgate, Topkhana, Kakrail, Malibag, Mogbazar, Kawran, & Chittagong. | 500/= | 500/= | 700/= | 1000/= | 500/= | 1000/= | 1500/= | 4000/= |
| Zone C | Mirpur, Uttara, Dhanmondi, Mohammadpur, New Market. | 500/= | 500/= | 700/= | 1200/= | 500/= | 1200/= | 2000/= | 4000/= |
| Zone D | Gazipur, Savar, Demra, Old Dhaka, Sutrapur, Chittagong road, Narayanganj. | 1000/= | 1000/= | 1500/= | 2500/= | 1000/= | 1500/= | 2500/= | 4000/= |
| Zone E | Other Cities | 2500/= | 2500/= | 2500/= | 2500/= | 2500/= | 2500/= | 3000/= | 5000/= |
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Explanation of "Existing Features" Category |
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| Type | Nature of Complain | Usual Time Requirement |
| Type 1 | Problem with Line cord, Handset cord, Hook switch, Key pad, Speaker, User ignorance, Any Modular Jack, Rosette Box, voltage stabilizer etc | Approx. 0-30 minutes |
| Type 2 | Problem with M.Set, Existing System Programming, Existing DISA Programming, Existing SMDR programming, Printer, SLI/KLI port, C.O port, Power Board, Battery etc. | Approx. 30- 60 minutes |
| Type 3 | Cable loose contact with Champ/MDF, Problem on M.A, M.B, M.C, Problem on System board. | Approx. 60- 90 minutes |
| Type 4 | Problem with Cable design. | Approx. 90-150 minutes |
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Explanation of "Additional programming" Category |
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| Type | Nature of Complain | Usual Time Requirement |
| Type 5 | Problem with Line cord, Handset cord, Hook switch, Key pad, Speaker, User ignorance, Any Modular Jack, Rosette Box, voltage stabilizer etc | Approx. 0-30 minutes |
| Type 6 | Problem with M.Set, Existing System Programming, Existing DISA Programming, Existing SMDR programming, Printer, SLI/KLI port, C.O port, Power Board, Battery etc. | Approx. 30- 60 minutes |
| Type 7 | Total System program of Maximum 50 ports | Approx. 60- 90 minutes |
| Type 8 | Total System Program of more then 60 ports | Approx. 90-150 minutes |
| Charge based on new program | |||||
| Zone based | |||||
| Zone | Area | Elementary Station/Single Program | Accessories/Mis. Related Program | Customised/Expansive Program | For more then 50 ports |
| Charge | Charge | Charge | Charge | ||
| Zone A | Gulshan-1, Gulshan-2, Banani, Kakoli, Baridhara, Badda, Mohakhali, Old DOHS, New DOHS, Tejgaon. | 500/= | 1000/= | 3000/= | 4000/= |
| Zone B | Ramna, Motijheel, Dilkusha, Farmgate, Topkhana, Kakrail, Malibag, Mogbazar, Kawran, Chittagong | 500/= | 1000/= | 3000/= | 4000/= |
| Zone C | Mirpur, Uttara, Dhanmondi, Mohammadpur, New Market | 500/= | 1200/= | 3000/= | 4000/= |
| Zone D | Gazipur, Savar, Demra, Old Dhaka, Sutrapur, Chittagong road, Narayanganj | 1000/= | 1500/= | 3000/= | 4000/= |
| Zone E | Other Cities | 1500/= | 2000/= | 3500/= | 4000/= |
