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| Networking |
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 The
true power of the OfficeServ 500 lies in its enhanced networking technology.
Offering you a range of powerful options to link systems and share functionality
across multiple sites through the internet , the OfficeServ 500 is the ideal
private business networking solution based on IP technology. OfficeServ 500 also
allows to link system using by Q-sig which is an international, open protocol
and it enables compatible telephone systems to be integrated across multiple
locations.
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| Moving Office |
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The
OfficeServ 500 allows extensions to be deployed both locally and remotely
through the LAN or virtual private network (VPN) services for remote workers and
it also offers complete transparency for all telephone features for remote
extensions.
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| Call Management |
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OfficeServ
500 gives you sophisticated call-handling facilities to optimize service to
callers. When a group receives a call, the OfficeServ 500 will direct the call
to the first available person in that group. If no assistance is available and
the call is held in a queue, the system will play a message to the caller,
reassuring them of prompt attention as soon as a call handler becomes free.
System flexibility enables group supervisors to monitor the status of all
incoming calls, and to bring the staff in and out of a group as necessary.
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| Simple, effective operator
functions |
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The
OfficeServe can also allow pre-programmed messages to be sent and displayed on
the LCD screen of display keyphones so that operators or their supervisors can
continue to communicate whilst involved in a call. In addition, individual
operators can also leave their terminals with a station message so that any
internal caller receives a text message showing the status of the operator (e.g.
out to lunch, on holiday etc).
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| Least Cost Routing and
System Management |
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The
OfficeServ 500 provides a comprehensive variety of management data, including
cost reports and full details of inbound and outbound calls. It can be
programmed to restrict certain types of calls (e.g. premium rate, mobile or
international numbers), helping to eliminate unauthorized telephone use and
minimizing bills.
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| Reports and statistics |
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OfficeServ
500 offers report and statistics through RS-232 and LAN and it includes - Total
calls - Number of calls waiting - Average queue time and longest wait - Number
of times all agents were busy - Average ring time before answer - Average
service time after answer
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| Branching out with VoIP |
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The
internet is revolutionizing the way business operates, opening up a whole world
of information and opportunities. The OfficeServ 500 is at the forefront of this
communications revolution, providing Voice over Internet Protocol (VoIP)
functionality.
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| DECT Compatibility - The
Freedom To Move |
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Utilizing
the power of the OfficeServ 500, DECT(digital cordless) handsets give you the
functionality of the OfficeServ 500 with the freedom to move around the office,
knowing that people who need to contact you will still be able to do so.
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